Workstream Lead
Three Teams, No Shared History, One Go-Live
Delivering a Secure Checkout With Teams That Had Never Worked Together
The checkout journey needed a secure payment integration spanning development, testing and a third party payment gateway, three groups with no track record of working together and no established way of even communicating across the handoffs between them.
I led the workstream directly rather than delegating coordination, building the handoff points between teams from nothing and introducing agile practices into a group that had never used them. There was no existing rhythm to plug into, so the rhythm itself became part of what I had to deliver alongside the integration.
The result held up under the pressure that payment work always carries, since there is no quiet way to fail a checkout flow. The integration went live compliant and clean, delivery predictability improved by 15 percent, and manual testing effort dropped by 40 percent once the new testing rhythm took hold.
